We want you to be happy with your purchase. If something isn't right, here's how returns work:
- Return window: You have 30 days from delivery to request a return.
- Condition: Items must be unused, in original packaging, with tags/labels attached.
- Damaged or faulty items: If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos, and we'll arrange a replacement or full refund at no cost to you.
- Change of mind: For change-of-mind returns, the customer covers return shipping costs. Please contact us before sending anything back so we can provide the correct return address.
- Processing time: Refunds are processed within 5–10 business days of us receiving and inspecting the returned item, minus original shipping costs.
- Shipping times: Please allow 8–19 days for delivery from the date your order ships before contacting us about a missing order, in line with our shipping times.
- Non-returnable items: Final sale items, gift cards, and any items marked as non-returnable on the product page.
To start a return, please email us at rawathomedesigns@gmail.com with your order number.